Job Vacancy for Patient Care Technician at BronxCare Health System in South Bronx, NY

Establish and maintain positive relationships with patients, visitors, and other employees. Interacts professionally, courteously, and appropriately with patients, visitors and other employees. Behaves in a manner consistent with maintaining and furthering a positive public perception of BronxCare Health System and its employees.

Contributes to and participates in the Performance/Quality Improvement activities of the assigned department. Contribution and participation includes data collection, analysis, implementation of and compliance with risk management and claims activities, support of and participation in Continuous Quality Improvement (CQI) teams, consistent adherence to the specific rules and regulations of the BronxCare Health System (a) Safety and Security Policies, (b) Risk Management: Incident and Occurrence Reporting, (c) Infection Control Policies and Procedures and (d) Patient and Customer Service.

• Attitude – Presents to patients/customers with appropriate attitude and appearance
• Privacy – Respects patient/customer privacy. Maintains a secure and trusting work environment
• Phone Etiquette – follows departmental standards concerning the answering of telephones
• Appearance – Maintains an appropriate professional appearance
• Work Environment – Maintains working environment in a clean, safe, orderly manner
• Customer Acknowledgement – Actively listens to patients/customers. Acts in a courteous friendly and helpful manner.
• Patient/Customer Information – Provides appropriate and timely information to patient/customer. Demonstrates knowledge of HIPAA regulatory and patient’s confidentiality.
• Call lights/Client Needs – Identifies and responds to patient/client needs according to hospital standards. Anticipates needs where possible.
• Customer Waiting – Provides appropriate and timely information to customers/patients.

a) Manages the flow of patients for assigned providers. Monitors the progress of provider. Identifies the next patient scheduled to go into the room based on policy and retrieves that patient from the waiting area using appropriate patient identification technique. Introduces self and escorts patient to exam room.

1) Clean room prior to patient entry into room

a. Complies with patient right standards and confidentiality; maintains patients’ need for privacy, respect and dignity.

b. Practices infectious control standards.

c. Assesses physical environment and reports conditions that negatively impact on safety.

d. Communicates effectively with patients.